Terms and Conditions
We will attempt to ensure that the information available on the website at any time is accurate. However, we will not be held liable for any errors or omissions. We will use all reasonable endeavours to correct errors and omissions as quickly as practicable after becoming aware or being notified of these.
Whilst we attempt to be as accurate as possible with the specifications of the artwork offered for sale, we cannot be held responsible for any inaccuracies.
New images are constantly being added to our website. Gallery Rouge have the ability to trace most artwork available today, so please use our contact form and let us know what you're looking for.
Your rights as a Buyer - UK
Gallery Rouge and its representatives go out of their way to help you identify, source, secure and purchase art for your home or office. In line with the Sales of Goods Act 1979 we are happy to replace any work that is found not to be;
- as described
- fit for purpose
- of satisfactory quality
The Gallery must be contacted within seven days of the purchase of goods should you require to exercise these rights.
Please note that the gallery is under no legal obligation to provide you with a refund if;
- You change your mind about a painting
- You decide you do not like it
Naturally we will always try to work with you to appropriately remedy any situations arising from the later.
The foregoing does not affect your statutory rights as a consumer.
For the avoidance of doubt, the laws in place within the United Kingdom are those that are applied to all contracts for sale.
Gallery Rouge will always provide you with full information about your painting prior to purchase, including all appropriate images, dimensions, condition and price.
The price shall be constructed by agreement in either Pounds Sterling (GBP) or your local currency.
Charges associated with shipment of paintings are to be borne by the purchaser. These will include all packaging and insurance costs, which will be communicated to you prior to dispatch. Gallery Rouge will undertake physical packaging and shipping on your behalf.
Once complete pricing has been agreed (painting plus shipping) Gallery Rouge will provide you with details of how to make payment for your artwork. This will typically be via electronic transfer of funds from your bank. Once cleared funds have been received, Gallery Rouge will execute prompt shipment of your purchase. Title and ownership of the goods shall then transfer to you.
Having received the shipment, you will have a period of seven working days in which to review your purchase. If you are not completely satisfied with the painting you have bought from us, you can receive a full refund (excluding delivery costs) by returning the artwork to Gallery Rouge. Please note the following;
- You must notify the gallery in writing (email is the most effective medium) within seven working days of confirmed delivery from the shipping agent, of your intent to return the goods.
- You will be responsible for the safe packaging and shipment of the painting to be returned.
- You will also be responsible for the cost of returning the painting to us in its original condition, and of insuring it during transit i.e. you will be responsible for the cost of shipping in both directions (when shipped to you, and for you to return back to us)
- Any damage noted upon return receipt of the artwork will result in suspension of payment of refunds pending insurance claims assessment.
Methods of Payments
We accept all major credit cards including Visa, Mastercard, Switch and Amex. Clients visiting the Gallery in person can also pay by cheque and cash.
All frames at Gallery Rouge are bespoke and made to order. The gallery staff will assist you in selecting appropriate framing options, where ultimately the choice and decision lays with you, the customer. Accordingly we cannot offer a refund if you subsequently decide, upon receipt, that the frame is not to your liking or you feel it is now unsuitable. We will happily replace or change any framing that we have completed, if damaged whilst in the galleries care.
We will endeavour to undertake all framing within four weeks. Frequently we may complete within that period. Depending on frame availability this may vary, and you will be advised accordingly. Please note that certain frames, whilst visible in the gallery, may not be readily available (either due to it being discontinued, or through lack of availability from the European supplier).
Likewise the patenation (or gilding) on frames may vary depending on when it was manufactured. The gallery will not be held liable to provide the identical frame, but will provide one that is as close a match as possible.
The gallery, at the managements discretion, often provides a complimentary hanging service to clients who have purchased paintings. Clients are not obliged to take this service. Where a client does undertake this free service, they do so accepting the following conditions:
- The gallery and its representatives will not be held liable for any damage to any walls, fixtures, fittings or furnishings during the hanging of the painting.
- The gallery and its representatives will not be held liable for the safety of the painting post hanging.
- Whilst the gallery will use appropriate hooks and hanging material, they cannot be held liable for any malfunction or failure of the mechanism in the future.
Queries and Complaints
Whilst Gallery Rouge endeavour to handle all enquiries and fulfil all orders speedily, effectively and without incident, it is not possible to guarantee there will never be a problem. Should you have any complaints about our products or services, we would request that these be put in writing and sent either via e-mail using the email firstname.lastname@example.org, or by post to the following address:
27 Chequer Street,
Tel +44 (0)1727 840601
Naturally we aim to ensure that such a situation never arises. Any complaint received will be acknowledged within five working days and you will be informed of a projected time scale for dealing with that complaint, together with the steps we intend to take in dealing with it.
Protecting The Artists
Copyright for the images shown on our website remains with the Artist, Publisher or Owner of the Original picture and further distribution of the images in whatever format may be the subject of Legal proceedings.
No reproduction of any image may be undertaken without the express agreement of the Artist and Gallery Rouge.
It is important to note that, even when an original has been purchased, reproduction and distribution of any prints from that piece is totally prohibited and will result in legal proceedings if found to be the case.
Gallery Rouge takes the security of your personal and financial information very seriously. We do not retain, in full format, any details of your credit card post payment. We shall not pass on your personal information to any third party organisation unless legally demanded to do so by a warranted entity or body.
If at any time you do not wish to continue receiving communications from Gallery Rouge, we are more than happy to remove these from our database. In such circumstances, only written correspondence requesting deletion shall be actioned against.